Walmart Marketplace Accelerates Growth; Launches Category Expansion, Multichannel Solutions and Omnichannel Innovations for Sellers (2024)

Premium Beauty, pre-owned and collectibles

To offer more selection for customers and more opportunities for sellers, Walmart is growing its Marketplace assortment by adding Premium Beauty and expanding its range of Collectibles and pre-owned merchandise.

  • Premium Beauty: Walmart is launching Premium Beauty on Walmart Marketplace through a new online experience. More than 20 new brands, including COSRX, T3 and Beachwaver, are featured in the initial assortment of skin care, hair care and hair tool products. Backed by custom storefronts and editorial content, Premium Beauty at Walmart creates an elevated, seamless brand experience. The expansion of Premium Beauty to Marketplace is the latest evolution of Walmart as a top beauty destination and deepens customer trust through direct and approved sellers.
  • Pre-Owned: Walmart Marketplace is introducing Resold at Walmart, its first digital destination for cross-category and cross-condition pre-owned items from performance-managed sellers. With five million items from more than 1,700 sellers, the integrated assortment offers customers a growing selection of goods from luxury fashion and electronics to collectibles, sporting goods and more at the value they expect from Walmart. By extending the life of these products, Resold at Walmart aligns with our commitment to make the more sustainable choice the everyday choice and builds on the success of Walmart Restored, a collection of refurbished electronics and small appliances powered by Walmart Marketplace.
  • Collectibles: Walmart is enriching experiences for collectors, bringing customers new ways to secure highly sought after collectibles and connecting sellers to the rapidly growing market of enthusiasts shopping its aisles. In the Collector shop, sellers can now enable preorders to build customer anticipation for drops, including releases exclusive to Walmart. The experience adds pre-owned conditions for collectibles under Resold at Walmart. Eligible sellers can take advantage of 0% commission fees for collectibles and more through Oct. 31, including action figures, dolls, trading cards, sports memorabilia, comic books, records and musical instruments.

Supercenters and super sellers: Unmatched omnichannel experiences

The combination of Walmart’s digital and physical channels is a force multiplier for Walmart Marketplace. No other marketplace can offer Walmart’s broad customer reach, physical proximity and seamless integration of digital and physical convenience.

Earlier this year, Walmart connected Marketplace tire sellers with its Auto Care Centers at 2,300 Walmart Supercenters. Customers can now order eligible tires from sellers online and have them shipped to a local Supercenter for easy installation. Additionally, more than 4,600 Walmart stores nationwide accept Marketplace returns.

Walmart previewed Walmart LocalFinds to further bridge the gap between online and offline shopping with direct pickup and delivery from sellers’ physical stores. It introduces a new way for customers to discover sellers’ merchandise in their vicinities. Paired with Walmart’s last mile delivery network, Walmart LocalFinds will enable speedy deliveries and connect shoppers with local businesses through Walmart’s digital channels. It launches this fall in Atlanta and Dallas, with other cities to follow. 1-800-Flowers.com Inc., a leading provider of online floral and gifts, is the first nationwide seller to participate. It will offer hundreds of local stores the opportunity to join Walmart LocalFinds as it rolls out to their towns.

Unboxing new fulfillment solutions

Walmart continues to leverage its next-generation supply chain and advanced technology to simplify and streamline fulfillment for sellers at some of the lowest rates in the industry. Walmart Fulfillment Services (WFS) is announcing new ways for sellers to quickly move merchandise across markets and use Walmart to fulfill any eCommerce retail order.

  • Multichannel Logistics: Walmart’s new Multichannel Solutions program allows sellers to use WFS to fulfill orders from any eCommerce site via Walmart’s supply chain. Walmart will fulfill orders and manage returns while offering plain, unbranded packaging, fast, reliable shipping and competitive rates averaging 15% lower than the competition1. Walmart is launching the program on Sept. 10, in time for Holiday deliveries.
  • Cross Border Fulfillment: Through its new Walmart Cross Border import service for full-container-load shipments, WFS can now handle transportation of inbound goods from ports of origin in Asia directly to WFS facilities across the U.S.

Walmart is also opening its carrier network to sellers for full truckload shipments. Sellers using the Walmart Preferred Carrier program through WFS can now choose to ship a few items or an entire truckload at special rates through carriers vetted by Walmart.

Heading into Holiday with new seller solutions

Walmart is enabling several solutions and perks for sellers to support their Holiday readiness. Last year, Walmart Marketplace achieved its two biggest sales days ever during the Holiday selling season as millions of customers shopped Walmart.com. The investments and hundreds of enhancements shaped by listening to sellers include:

  • A reimagined Global Seller Center and new app provide seamless onboarding for eligible sellers in any market, so they can cross borders and go global by selling in the U.S, Mexico, Chile and Canada. Sellers attending Let’s Grow! 2024 will be the first to access the new cross-listing capability and free translations.
  • Walmart is waiving peak season storage fees for sellers who inbound their inventory to WFS fulfillment centers through Sept. 30. Sellers are encouraged to send their inventory as early as possible to meet customer demand for Holiday deal shopping and Walmart events2.
  • To help sellers scale their Holiday business, Walmart Marketplace Capital is expanding to offer qualified sellers access to cash advances. This can be up to $5 million for any qualifying seller.
  • Walmart is now rolling out a new Deals Dashboard that makes it easy for sellers to enroll items in Walmart’s popular deals events. The feature also provides sellers more data and insights to improve the quality of offers and make more deals available to customers during Holiday.

“Sellers are looking for a smart path for growth,” said Manish Joneja, senior vice president, Walmart Marketplace and Walmart Fulfillment Services. “We’re bringing all the pieces together to be much more than a marketplace and investing in new ways for sellers to serve customers as we grow together.”

1 Fulfillment cost per item, on average. Walmart first-party data, January 2024-June 2024.

2 Conditions apply. Sellers must inbound their inventory to WFS fulfillment centers by Sept 30. Peak season is 10/1 – 12/31 and storage fees are $1.50 above regular pricing for units stored more than 30 days. Storage costs will be automatically adjusted for the duration of the promotion.

Walmart Marketplace Accelerates Growth; Launches Category Expansion, Multichannel Solutions and Omnichannel Innovations for Sellers (2024)

FAQs

Does Walmart use omnichannel marketing? ›

Walmart continues to invest in enhancing its omnichannel capabilities and expanding them to include advertising, marketplace and fulfillment services.

How has Walmart leveraged information technology to become the world's largest retailer? ›

Wal-Mart uses data mining in numerous ways, from demand forecasting to predicting the number of cashiers needed at a store at a particular time. To help suppliers become more efficient, and as a result lower prices, Wal-Mart shares data with them.

What are omnichannel solutions? ›

Omnichannel is a term used in ecommerce and retail to describe a business strategy that aims to provide a seamless shopping experience across all channels, including in store, mobile, and online.

How is Walmart utilizing omnichannel as a strategy to compete against Amazon? ›

By effectively paying customers to collect their packages in-store, Walmart once again demonstrates it understands the value of omnichannel marketing strategies. Instead of viewing ecommerce and in-store retail as two competing revenue streams, Walmart views them as complementary.

What type of innovation does Walmart use? ›

Walmart has increased investments in augmented reality (AR) and virtual reality (VR) technologies in recent years to better assist customers in envisioning how fashion, beauty and home items would look virtually.

What technology did Walmart use to expand their business? ›

Walmart has continued to leverage technology, such as machine learning, cloud powered checkout and pickup capabilities to offer more convenience and enhance the overall shopping experience for customers. To learn more about Walmart's recent innovations, visit corporate.walmart.com.

How Walmart leverages big data to better understand its customers? ›

Walmart uses data mining to discover patterns in point of sales data. Data mining helps Walmart find patterns that can be used to provide product recommendations to users based on which products were bought together or which products were bought before the purchase of a particular product.

What type of marketing does Walmart use? ›

What's Walmart marketing strategy? Walmart marketing strategy focuses on providing the best value to customers by offering a wide variety of products at competitive prices. Their marketing mix, also known as the 4Ps, includes strategies for price, product, point of sale, and promotion.

What kind of marketing channel is Walmart? ›

Walmart uses many different ways to advertise, such as commercials on TV, billboards, social media, and eCommerce websites. They offer safe shipping options that give online customers the best quality of service.

Who uses omnichannel marketing? ›

It's not only retailers (or e-tailers) who can become masters of omni-marketing channels but aviation companies as well. Singapore Airlines sets a good example of offering a seamless experience to their customers.

What is the role of Omni in Walmart? ›

An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer satisfaction and loyalty.

References

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